Delivery & Collection

To ensure your peace of mind, all our vehicles are tracked so you will know exactly where your delivery is at any given time. Contact our transport department on the day of your delivery for an ETA on 020 8545 6000.

We check all equipment on the day of delivery but if you are not completely satisfied you must contact us within 24 hours of delivery. We count all items including trolleys, crates and boxes when we collect from you and we aim to notify you within 72 hours to advise of any missing or damaged items. Of course this may take slightly longer in a peak period.

For more information about delivery and collection charges, please contact our customer service team on 020 8545 6000 or drop us a line at

For more detailed information about the measures we have taken to ensure COVID19 safe deliveries, collections and best practices, please download our Safe Systems of Work here.

For a Risk Assessment and Risk Control form to be completed and sent to you, please contact us here.

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Arena Group